Return and Refund Policy – THE NEXALUXE

At THE NEXALUXE, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Policy

Customers may request a return within 7 days of receiving their order if:

• The product arrives damaged or defective.

• The wrong product has been delivered.

• The product is significantly different from its description.

Products must be unused and in their original packaging, where applicable. Proof of purchase may be required.

2. Refund Policy

Once your return request has been reviewed and approved, we will inform you about the refund process.

Approved refunds will be issued through the original payment method where possible. For Cash on Delivery orders, an alternative refund method may be arranged after verification.

Please allow 7–14 business days after refund approval for processing. The time may vary depending on your payment provider.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. Our team will review your request and offer an appropriate solution, which may include a replacement, return, or refund.

4. Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse or negligence by the customer.

• Used products that are not eligible for return.

• Personal care or hygiene items where returns are restricted.

• Products clearly marked as non-returnable, except where applicable law requires otherwise.

5. Return Shipping Costs

If the return is caused by our mistake, such as delivering the wrong or a defective product, THE NEXALUXE will cover reasonable return shipping costs as agreed with our support team.

For other approved returns, the customer may be responsible for return shipping costs.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation and may need to follow our return process.

7. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

• Your order number.

• The reason for the return or refund.

• Photos or videos of the product, if applicable.

Our team will review your request and guide you through the next steps.

8. Contact Us

If you have any questions regarding this policy, please contact us using the contact details avai